The Internet Safety Hotline

The Israel Internet Association (ISOC-IL) operates the Internet Safety Hotline and the Block Civilian Cyber Security Platform, to provide Israeli internet users with assistance, guidance, information and tools to prevent and handle a wide range of online abuses and threats.

The Internet Safety Hotline is a first responder to hundreds of monthly requests for assistance and support, and is recognized as a trusted partner and flagger by the leading social media platforms, web hosting services and URL shorteners, reporting to them directly about instances of abuse and offensive, malicious and illegal content, activities and actors online in Israel.

Though we are an independent, non-governmental entity, in relevant cases we collaborate with Israel’s National Cyber Directorate and the Online Child Protection Bureau, exchanging valuable information that enhances and expedites the emergency response to victims of online abuse.

The Israel Internet Association is an independent NGO and provides general information and guidance to the general public. The organization is not a legal or law enforcement organization and does not assist with investigation or prosecution. We offer preliminary consultation, report problematic content to online platforms and services, and direct users to the appropriate resources and organizations that can help them.

How Do We Assist Our Callers?

Individual Reporting

We offer individualized assistance and support in navigating the reporting process.
Trusted Partner Reporting

We expedite urgent reports from callers using our Trusted Partner status with several major websites and social media platforms.
Emergency Response

We supply useful information and “First-Aid” assistance for victims of online threats, impersonation and extortion, helping to prevent escalation.

Self-help Resources

We offer a large number of online self-help guides and resources, and when necessary we help redirect callers to authorities and organizations who can assist them with the criminal and legal aspects of their case.
Monitoring of Abusive Trends

We monitor harmful online trends and alert both the public and relevant online platforms.
Prevention

We collaborate with online platforms and domain services to identify and prevent instances of online abuse.

When Are We Unable to Assist?

Unblocking

We are unable to unblock pages on social media platforms like Facebook and Instagram
Legal Counsel

We can not offer legal assistance, representation or consultation to victims of online crime.
Mediation

We do not communicate directly with online attackers on behalf of victims.
Cyber Tech Support

We do not offer individualized technical support for the installation of cyber security measures.